Important: This page is an informational guide explaining how to sign in to Kraken safely. Always navigate to Kraken using a bookmarked URL or through the official Kraken domain you already trust — do not sign in from untrusted links.
1. Prepare before signing in (safety checklist)
- Use a trusted device (your own computer or phone). Avoid public or shared computers.
- Ensure your browser is up to date and the operating system has the latest security patches.
- Verify you are on the correct official Kraken domain (check your bookmark or type the URL manually).
- Have your two-factor authentication (2FA) method ready (authenticator app, U2F/security key, or SMS where applicable).
2. Step-by-step: How to sign in to Kraken (standard web flow)
- Open your trusted browser. Type the Kraken web address you trust (do not click unknown links). If you don't have it bookmarked, search for “Kraken official site” and verify the domain in search results carefully.
- Navigate to the Kraken login page. Click the site’s “Log In” or “Sign In” button from the official homepage.
- Enter your email or username. Use the email address or username associated with your Kraken account.
- Enter your password. Type your password carefully. If you use a password manager, allow it to autofill only on the verified domain.
- Complete two-factor authentication (2FA). Kraken typically requires 2FA — approve via your authenticator app (TOTP code), a hardware security key (FIDO/U2F), or the method you configured. Enter the code or touch your key when prompted.
- Confirm login and access account dashboard. After successful authentication you should see your account dashboard, balances and navigation options.
3. If 2FA is not working — troubleshooting
Two-factor issues are common but fixable:
- Time sync for authenticator apps: Ensure time on your phone is set to automatic. TOTP codes depend on accurate time.
- Lost device or authenticator: Use your Kraken account recovery procedures — Kraken will have a recovery flow that may require identity verification. Prepare proof of identity and account ownership.
- Hardware security key not recognized: Try another USB port, remove browser extensions that interfere, or use a different supported browser.
4. Password reset & account recovery
If you forget your Kraken password:
- Use the official “Forgot password” link on Kraken’s login page.
- Follow the email instructions exactly; expect to verify your identity via email and possibly additional checks.
- Do not share password reset emails or codes with anyone. Kraken will never ask for your password or full 2FA codes via unsolicited messages.
5. Mobile sign-in (Kraken mobile app)
Signing in on the Kraken mobile app is similar:
- Download the Kraken app from official app stores (App Store / Google Play). Do not sideload from untrusted sources.
- Open the app, tap “Log In”, enter credentials, and complete 2FA as configured.
- Enable device security (PIN, biometric unlock) on your phone for extra safety.
6. Security best practices for Kraken sign in
- Use a strong, unique password and a password manager.
- Enable and prefer hardware security keys (FIDO2 / U2F) where supported — they are phishing-resistant.
- Do not reuse passwords across sites and avoid shared accounts.
- Keep recovery email and phone numbers up to date.
- Monitor account activity and enable notifications for logins and withdrawals.
7. Avoiding phishing & scams when signing in to Kraken
Phishing is the most common attack vector to steal credentials:
- Never enter credentials on pages reached from unsolicited emails or messages — instead type the URL or use a bookmark.
- Check the browser address bar for the correct domain and HTTPS padlock — click the certificate for details if needed.
- Be suspicious of pages asking for your 2FA seed, backup codes, or full recovery phrases — you should never provide those to anyone.
8. What to do after a suspicious login or breach
- Immediately change your Kraken password from a secure device.
- Revoke any active API keys or sessions you do not recognize.
- Disable compromised 2FA methods and reconfigure 2FA.
- Contact Kraken support via official channels and follow their guidance for account security and recovery.
9. Frequently asked questions (quick answers)
I didn't receive a 2FA code — what next? ➤
Check your authenticator app or hardware key. If using SMS, ensure network reception and correct phone number. If still blocked, use Kraken's recovery flow.
Can I sign in without 2FA? ➤
Most exchanges require 2FA for account security—disablement may expose your account to risk. Follow Kraken’s recommended security settings.
How quickly will my account lock after failed attempts? ➤
Exchanges typically lock or throttle after multiple failed attempts — this slows automated attacks. Follow Kraken's messages and use account recovery if needed.